Inside Asian Gaming

2020 年 2月 IAG JAPAN 57 コラムニスト The ingredients of “best” places Culture: Organizational culture encompasses the values, belief systems and behavioral norms that create the social and psychological environment of a business. It is the “operating system” on which the business runs. Creating and sustaining a culture that values and respects employees, and one focused on the customer, is a challenge for most businesses. Work-life balance: When employees spend the majority of their daysonwork-relatedactivitiesand feel as if they are neglecting other important components of their lives, stress and unhappiness result. 24/7 businesses such as casinos find it particularly difficult to create work-life balance for staff. However, with adequate staffing and mindful rostering, it is possible to provide adequate time for employees to spend on themselves, their families and their friends. Employee growth and development: Growth and development are key facets of employee engagement. Enlightened employers ensure that adequate resources are devoted to formal and informal training of employees at all levels. There exists documented evidence that investment in staff training is one of the best investments a company can possibly make.